Frequently Asked Questions

Our standard cleaning includes dusting, vacuuming, mopping, bathroom sanitization, kitchen cleaning, and trash removal - all customized to your home's specific needs.

Yes, we bring all eco-friendly cleaning products and professional equipment. However, we're happy to use your preferred supplies if requested.

We conduct a free consultation to understand your priorities, focus areas, and any special requirements before creating your personalized cleaning plan.

Our Airbnb service includes guest-ready details like linen changes, amenity restocking, and strict turnover timelines to maintain your 5-star ratings.

You can make changes up to one week before your next cleaning.

Yes! We use only non-toxic, plant-based products certified safe for families and pets, with no harsh fumes or chemical residues.

Our green products are equally effective for cleaning while being safer for your home's air quality and the environment - with no compromise on results.

We typically don’t use bleach or ammonia, but we’re happy to accommodate if requested by the client.

We use HEPA-filter vacuums, microfiber cloths to trap allergens, and fragrance-free products to maintain healthy air quality.

All team members complete rigorous training on proper dilution, application, and safety protocols for all cleaning products we use.

We recommend scheduling at least 1 week in advance, though we accommodate last-minute requests when possible.

We require 48 hours notice for changes to avoid a fee, but we'll always work with you to find a new convenient time.

Our standard hours are Monday-Friday 7am-5pm, but weekend/evening services may be available for an additional fee.

Duration varies by home size and service type, but most standard cleanings take 2-4 hours. We'll provide a time estimate during your free consultation.

Not required! Many clients provide keys or door codes. We're fully insured and background-checked for your peace of mind.

We'll notify you immediately if delays occur and will either extend your cleaning time or reschedule at your convenience.

We service 10+ communities including Wayland, Sudbury, Framingham, Concord, Hopkinton, and surrounding areas.

Pricing is consistent across our service area - no hidden fees for specific towns within our coverage zone.

We're gradually expanding! Join our email list to be notified when we launch in your city.

Absolutely! We appreciate referrals and will notify you both if we expand to their area.

Yes, every team member undergoes thorough background checks and reference verification before joining MJC.

Our A+ BBB rating reflects our commitment to resolving any concerns and maintaining ethical business practices since 2013.

We're fully insured with general liability and workers' compensation to protect your home and our employees.

Our hiring process includes interviews, skills testing, and ongoing training in cleaning techniques and customer service.

We'll always try to accommodate your preference for consistent team members when possible.

Our 13-year local reputation, eco-conscious approach, and founder Mirian's personal commitment to every client's satisfaction set us apart.